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Supports:
Internet Explorer 5.0 or higher
Firefox 0.8 or higher
Netscape 7.1 or higher
Mozilla 1.4 or higher

Platforms:
Windows 98, ME, 2000, XP, or NT

Minimum system requirements:
Pentium 133 MHz - 32 MB RAM

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Tech Support
iShield Support

Please complete this form to contact Guardware iShield support. We strive to answer all questions within 24 hours or less. You may check the Technical FAQ's below to see if your issue is addressed, or browse our online help files for additional assistance.

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Technical FAQ's
How do I uninstall iShield™?
iShield™ can be uninstalled via the following links:
Start > Settings > Control Panel > Add / Remove Programs > iShield™
~or~
Start > Programs > iShield™ > Uninstall iShield
 
How do I start iShield™?
iShield™ starts automatically whenever the Windows desktop starts.
 
Can I turn off iShield™?
You can turn off iShield™ by setting the Detection Engine to Disabled
 
Can I install iShield™ on more than one computer?
The iShield™ license is only valid for one computer. You will need to purchase an additional licenses for multiple computers.
 
Do you provide periodic updates?
The Guardware Product Update Manager offers you several options for getting periodic software updates. These update options include daily, weekly, or monthly. The Guardware Product Update Manager is free for life and comes installed with iShield™.
 
Will iShield™ work for dial-up, cable, LAN, DSL, and wireless connections?
Yes, iShield™ works for all computer browsing, irrespective of the connection speed or delivery method.
 
Can iShield™ save different settings for different users, such as small children, older children, or parents?
No.
 
Will iShield™ filter search-engine searches; e.g., sex on Google?
Yes, iShield™ filters all the content rendered by a web browser.
 
How about hotmail, gmail, or other email providers?
iShield™ blocks any pornographic content delivered in your Web email files, including attachments. It does not filter Outlook, Eudora, or other standalone mail clients.
 
What if I forget my password?
If iShield™ detects that you have forgotten your password, it asks you to answer your personal question it has saved in its files. If you answer the question correctly, the system emails you your password. You supplied the system with the question and answer when you registered your software and entered your password.
 
What if some pictures, deemed to be acceptable, are blocked by iShield™?
If this occurs regularly with a particular site that you know to be acceptable, you can add that Web site address to the White List. If this occurs sporadically across a number of sites, you can try decreasing the image analyzer criteria by moving the slider to a lower setting; e.g., from Safest to Safer.
 
What if some pictures, deemed to be unacceptable, are not blocked by iShield™?
If this occurs regularly with a particular site, add that Web site address to the Black List. If this occurs sporadically across a number of sites, you can try increasing the image analyzer criteria by moving the slider to a higher setting; e.g., from Safer to Safest.